Guests & loyalty

Let every visit
remember the last.

Guest context becomes useful when reservations, orders, preferences, loyalty, and service notes tell one story.

Pilot conversations now open

One profile across visits

Preferences and service notes in context

Loyalty, credits, and gift cards connected

01 / The known guest

Recognition without
the scavenger hunt.

Trellis brings the information your team can act on into the moments where it matters—before arrival, during service, and when a guest comes back.

02 / Guest context

Search customers and keep contact, preference, and operational context together.

See prior orders, visit timing, spend patterns, and derived guest summaries.

Keep instructions, preferences, occasions, and restaurant notes close to the work.

Organize guests into useful operational and relationship groups.

Maintain balances, offers, lookups, redemptions, and customer-owned records.

Support customer credits, gift cards, house accounts, and activity history.

03 / From arrival to return

01Recognize
Match the arriving or ordering guest to a shared profile.
02Understand
Bring relevant visits, preferences, loyalty, and notes into view.
03Serve
Attach the guest to reservations, orders, checks, and recovery actions.
04Remember
Carry the visit forward into feedback, loyalty, reporting, and the next welcome.

Let’s talk

Bring us the real service model, edge cases, and operational constraints. We’ll show you where Trellis fits—and be direct about where it does not.