About this policy
This policy describes how Trellis handles information in Trellis Team. For privacy questions, email privacy@trellispos.com.
Trellis Team provides your employer’s employee hub for schedules, time records, messages, learning, checklists, and pay information. Your employer manages your access to workplaces and employment records.
Information used by Team
Team uses your account identity, workplace access, employee profile, schedule, availability and requests, time records, training and checklist progress, and messages and other content you submit to provide these features.
Information may come from you, your employer, and workplace systems your employer connects to Trellis. Authentication and API services also process technical information such as IP addresses, request times, and security or audit activity needed to operate and protect the service.
Pay and employment documents are available according to the permissions assigned by your employer. Your employer and authorized coworkers can access information appropriate to their roles; private feedback comments and compensation records have separate access controls.
Photos and messages
If you choose a photo for a message, Team uploads that selected photo to the conversation. Conversation membership controls access to messages and attachments.
Workplace location
When a workplace requires location verification for clocking, Team requests location permission and sends the clocking location and accuracy to Trellis to validate the action. Location permission can be changed in the device’s Settings. Team does not run background location tracking.
Notifications
If you enable push notifications, Team registers this app installation with Apple Push Notification service on Apple devices or Firebase Cloud Messaging on Android, and with Trellis to deliver notifications for your account. Notification settings control the supported categories and quiet hours. Device notification permission can also be changed in Settings.
Session and preferences
Team stores session tokens securely on the device and remembers app preferences. Signing out removes the active Team session and its in-memory account content from the app. Signing out or uninstalling the app does not delete employment records stored by your employer in Trellis.
How information is used
Information is used to authenticate your account, enforce workplace access, display employer records, process your submitted work actions, deliver messages and notifications, and support the service. Team contains no advertising or cross-app tracking SDK.
Sharing and sale of information
Trellis does not sell your personal information to third parties or use it for targeted advertising. Information is shared with your employer and authorized coworkers according to their roles, and with service providers needed to operate Team, including account authentication, infrastructure, Apple Push Notification service, and Firebase Cloud Messaging.
Service providers handling personal information on our behalf must use it only to provide their services to us and protect it consistently with this policy and applicable law. Information may also be disclosed when required by law or when you or your employer authorize a disclosure.
Data retention
Trellis keeps account, workplace, and employment data indefinitely by default. There is no automatic deletion schedule. Signing out, uninstalling the app, or losing workplace access does not automatically delete records stored on the service.
You can request deletion using the contact details below. Requests are reviewed individually with any identity, employer authorization, and legal retention requirements that apply. This default retention policy does not override rights you have under applicable law.
Questions and requests
Contact your employer for schedule or time-record corrections and questions about employment records. To ask about this policy or request access, correction, a copy, or deletion of your personal information, email privacy@trellispos.com. Your available rights depend on applicable law. We may need to verify your identity and coordinate with your employer before acting on a request.
You can stop submitting photos and withdraw optional location and notification permissions in your device’s Settings. This stops future use of those permissions; it does not automatically delete information already submitted.