Delivery integration
Uber Direct
Request Uber Direct couriers from Trellis and follow each delivery from pickup through drop-off.
- Category
- Delivery
- Best for
- Local courier delivery
- Setup
- Guided by Trellis
How it helps
Less switching.
Fewer handoffs.
- Check the delivery estimate
Review availability, timing, and the delivery estimate before sending the order.
- Dispatch from the order
Send pickup, drop-off, and order details to Uber Direct without moving between systems.
- Keep the team informed
See delivery progress alongside the order as the courier accepts, picks up, and completes the trip.
- Manage eligible changes
Review delivery details or cancel an eligible request from the connected workflow.
How it fits
One connected
workflow.
Trellis checks the delivery address and estimate while the restaurant still controls the order.
Trellis sends the courier request with the restaurant, guest, and delivery details.
Uber Direct delivery updates return to Trellis through pickup and drop-off.
Getting started
A clear path
to launch.
- Confirm your Uber Direct account
Your restaurant needs an active Uber Direct account with the locations you want to connect.
- Match stores and pickup details
Trellis connects each restaurant to the correct Uber Direct store and pickup information.
- Set delivery expectations
Review service areas, fees, pickup instructions, and the guest communication plan.
- Complete a live test
Run an end-to-end test with the restaurant team before using the integration during service.